Job Title
Technical Solutions Designer
Reporting Line
Reports to: Principal Solutions Architect
Role Overview / Objectives
The Technical Solutions Designer is responsible for owning customer solutions across both standard and non-standard requirements.
The role has a strong internal technical focus (approximately 60%), combined with a customer-facing focus (approximately 40%).
An engineering background with growth into a broader architecture function is essential for success in this role.
This is a full-time position based in Umhlanga, Durban, forming part of the core Architecture function within the Borwood business.
Key Responsibilities
1. Pre-Sales, Sales and Customer Interface
- Act as a technical interface between customers, sales teams, and internal stakeholders
- Responsible for solution feasibility, qualification, and clear articulation of proposed solutions
- Determine internal and external technology requirements, technical dependencies, pricing considerations, and vendor inputs for each solution
- Produce and provide detailed customer design requirements
- Ensure proposals and solution amendments are delivered with high quality and within prescribed timelines
- Collaborate with engineering, procurement, and project delivery teams to finalise solutions
- Provide technical and solutions support to the sales team
- Assist in evaluating sales opportunities based on technical requirements and alignment with Borwood’s capabilities
- Engage internally with sales and project teams
- Engage externally with customers and suppliers
2. Technical Interface
- Consult with technical and engineering teams to assist in the development of complete solutions, including:
- Equipment and hardware selection
- System configurations
- Network and infrastructure design
- Ensure all solutions comply with Borwood’s architecture and engineering standards, specifications, policies, and protocols
- Produce clear and accurate Design Diagrams and Technical Solution Documents (TSDs)
- Provide technical oversight throughout the full project lifecycle
- Analyse infrastructure resource utilisation, trends, and capacity planning requirements
- Engage closely with internal engineering teams
3. Operations Interface
- Produce and deliver complete solution delivery and support packs in line with operational (Delivery and Support) requirements
- Work closely with internal support and operations teams to ensure smooth handover and ongoing support readiness
4. General Responsibilities
- Work independently and collaboratively as part of a team where required
- Fulfil all training and examination requirements in line with Borwood’s skills and certification matrix
- Participate in and contribute to both internal and external meetings as required
- Assist with additional tasks where necessary to achieve project and business deliverables
- Be willing and able to work at various locations as required for successful project delivery
- Act as a professional and courteous representative of Borwood at all times
Key Relationships
- Internal sales teams
- Internal operations and engineering teams
- Suppliers and third-party vendors
- Customer engineering and technical teams
Role Potential and Growth
- Increased scope of customers and solution complexity as experience grows
- Deeper knowledge of Borwood’s portfolio of services and customer environments
- Expanded involvement in product development initiatives
- Increased responsibility and contribution to solution innovation across the business
Required Experience and Qualifications
- Minimum 5+ years of Pre-Sales and/or Solution Architecture experience within a Service Provider, ICT, or Telecommunications environment
- Minimum 5+ years of hands-on Technical Engineering experience
- Relevant network certifications are advantageous, including but not limited to:
- Cisco
- Fortinet
- AWS
- Microsoft Azure
- Strong technical understanding of:
- Networking
- Voice solutions
- Secure cloud products and services
- Solid knowledge and experience with physical network infrastructure
- Proven experience communicating complex technical solutions directly with customers
- Experience producing structured technical designs and requirements documentation
Personal Skills and Competencies
- Excellent written and verbal communication skills
- Strong proficiency in Visio, with the ability to create both internal and customer-facing diagrams
- Excellent documentation and technical design writing skills
- Strong technical and analytical abilities
- Creative and structured approach to problem solving
- Strong interpersonal communication and customer service skills
- Self-motivated with project and account management experience
- Willingness to travel to customer sites as required
- Ability to apply standard engineering principles and best practices
- Proven ability to build and maintain strong customer relationships
Notice
The above statements are intended to describe the general nature and level of work being performed by the individual assigned to this position.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Application
To apply to this role please send your CV to: Careers@borwood.com
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